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Accessories must be returned with all pieces included and intact, and apparel or bag must also be returned in unworn and unwashed state, with all tags still attached.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for refund regardless that the items have been mailed back to us. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, you are not required to bear the shipping fee for this reason. You only need to contact us according to the first step of the return instructions, and we will re-ship the goods to you according to the specific situation. If you want to cancel the order, you just need to follow the our instructions below step by step.